Frequently Asked Questions
Everything you need to know about your next GLD piece.
What materials are your jewelry pieces made from?
Our jewelry is crafted using high-quality materials including 14k and 18k solid gold, gold plating, and 925 sterling silver. Many of our pieces feature hand-set VVS Grade Simulated Stones or certified VS+ Diamonds.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic standard shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your products?
Yes, we offer a Lifetime Warranty on all jewelry purchased directly from our site. This covers any defects in craftsmanship or breakage under normal wear and tear.
What is your return policy?
We accept returns and exchanges within 14 days of delivery for all items in their original, unworn condition. Please note that custom-made pieces are final sale.
Can I wear my jewelry in the water?
While our high-quality plating is designed to be durable, we recommend avoiding prolonged exposure to water, sweat, and chemicals to maintain the original shine of your pieces.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.